Custom Cookies: How It Works

Custom Cookie Requests are currently being accepted for June and July 2025. You can submit an inquiry using the form on the Contact Us page. Prior to submitting an inquiry, please review this page as well as our Menu & Pricing page for helpful information.

I do require creative freedom for any custom orders I create, which just means I will not copy your inspiration photos and will not copy anyone else’s work. I am confident I can make your vision come to life – all you have to do is provide me with some things to get started! What things, you ask? Think invitations, color schemes, event details, decor, etc.

ALL cookies will be individually heat sealed in cellophane bags. This is to preserve freshness and maintain sanitation as they leave my kitchen. You may unpack them if you wish upon pickup, however I would recommend keeping them sealed so they last longer! When kept in their heat sealed packaging, cookies last on average two weeks at room temperature and up to 3 months when frozen in an air-tight container.

Deposits, Payments & Taxes

  1. The date of the event is considered “booked” upon receipt of FULL PAYMENT. Your order will NOT be confirmed, put on my calendar, or worked on until full payment is received.
  2. If the Client fails to make payments, Loaf & Lion Bakery will cease work, the order will be cancelled, and no refund will be given.
  3. Clients are responsible for all taxes (included in cost of goods)
  4. Rush orders (any order placed less than two weeks out from your event) MAY be accepted depending on availability. A $20 per dozen rush fee will be added to your order total. Making your cookies is a labor of love, so let’s respect each other’s time!

Liability

  1. Loaf & Lion Bakery is not responsible for bodily injury, property or consequential damage, which may result from products/services provided.
  2. Loaf & Lion Bakery is not responsible for any damage to the goods/services provided caused by anyone NOT employed by Loaf & Lion Bakery.

Changes to Order

  1. Any changes must be submitted prior to final payment. Any changes made afterwards may be incorporated at the discretion of Loaf & Lion Bakery.
  2. There will be no changes allowed 7 days prior to the event.

Refunds

  1. If there has been a mistake with your order (for example a wrong or missing item or something that does not meet L&L standards), please reach out within 24 hours of receiving your order so we can take appropriate action.
  2. If an error has been made on behalf of Loaf & Lion, we will gladly issue either a full / partial refund OR a discount on a future order.
  3. Once a product has been fully or partially consumed, we will not issue any refunds.
  4. Loaf & Lion reserves the right to request photos or a return of product when investigating any complaint. This is to fully investigate the issue and bring it to a swift resolution that benefits us all!
  5. We understand that taste is subjective. As they say, “one man’s trash is another man’s treasure.” We are extremely confident that our cookies taste nowhere near garbage and do our best everyday to ensure we put out a beautiful, delicious product. We work with our customers to determine which products they should choose based on the information we are given. Because of this, we do not offer any partial or full refunds based on personal taste preferences.

Allergy & Dietary Warnings

  1. Loaf & Lion Bakery’s products contain, and/or are made in a kitchen which also processes: wheat, eggs, dairy, soy, and nuts. We are unable to serve those with severe food allergies at this time.
  2. The Client is responsible for pointing out to guests’ potential allergy hazards, and Loaf & Lion Bakery will communicate ability to accommodate restrictions.

Content

  1. Loaf & Lion Bakery reserves the right to use all photographs, video, other content of the custom order for advertising purposes unless otherwise requested and agreed upon mutually.

Still have questions? Please send us a message on Instagram (@loafandlionbakery), text us (619-736-9347), or find us on Facebook using the social media icon at the top of your screen.